Haldenhof - Hotel in Lech am Arlberg
Here you will find all the information you need for a successful holiday in the Haldenhof. Due to the world wide uncertainity we absolutely recommend to sign a travel insurance for all arrivals after 1st December 2020. As many insures rule out a Covid19 illness, the well-foundes supicion of Covid19 infection or a positive test without illness as reason for a cancellation, we have insured this risk for you and your family (living in the same household)!
Please see our GCT Addition Covid 19 - your booking is protected and safe and we offer many advantages to give best possible flexiblity as well.
star_borderATTENTION: Pre-Travel-Clearance obligatory
Starting 15th Jan 2021 a "Pre-Travel-Clearance" is obligatory to be signed prior entering Austria. 10 days of Quarantine will be obligatory and only can be shored on day 5 with a negative PCR-Test.Our government did install a right to substitute this via negative PCR-Test on arrival. Since 08th February schools and shops are open again.and the government has announced new reulations for reopening of hotels and restaurants not to be expected prior 15th Februry 2021. So an opening pior end of February is not realistic at the present.
Information as per 11th February 2021
star_borderADDITION OF GTC (AGBH) - COVID 19
Addition of Gernal Terms (AGBH) – Covid 19
As per 11th February 2021
Your safety and your holiday value at the Haldenhof are our top priotiry. We have a big economic and personal responibility in order to continue offering quality and to continue a healthy existence of our family bussiness and to secure safe jobs for our valuable team for the future.
We and you are aware, that there is currently no real planning security given. Regulations, restrictions and waivers change almost daily. There are no universally applicable guidelines and regulations that cover all possibilities and developments.
At the present the austrian government is planning to allow hotels & restaurants again full operation not prior End of February 2021!
We aim to ensure that you continue to enjoy spending your future holidays with us! We and the Haldenhof stand for trust and personal commitment for 50 years now - as before, we are firmly building on this mutual trust - also on the fact, that you as a guest will do everything to take up the holiday as booked. As before, we will look for solutions in order to reduce or avoid cancellation costs if you are unable to travel.
Of course the cancellation is absolutely free of charges if you have to be in quarantine when entering or leaving Austria - quarantine by legal requirment - please see §5b below.
Together with experts, we have worked out the following points and supplements in our very fair conditions accordingly:
Our general hotel contract conditions (GTC|AGBH) continue to apply for your and our protection.
§3 Conclusion of the contract - Down payment
With the receipt of the obligatory deposit you will also receive the protection of a free Covid19 cancellation insurance for you and your family members in the same household. The illness or positive test before departure is covered - we have taken out this insurance for you, as this is usually excluded with your existing standard insurance! Winter Code of Vorarlberg.
up to € 3000 per person and maximum of € 12.000 for a family.
§5 Recission of the accommodatoin contract - cancellation fee
§5.a Supplement - change of cancellation restrictions due to covid 19
These cancellation deadlines apply to the following travel periods, regardless of the time of reservation:
26|12|20 to 03|02|21 0% cancellation fee till 14 days prior scheduled arrival
03|02|21 to 30|04|21 0% cancellation fee till 31 days prior scheduled arrival
01|06|21 to 30|09|21 0% cancellation fee till 07 days prior scheduled arrival
deadlines and provisions out of above times according to GTC (AGBH)
§5.b supplement "free cancellation Covid19 Pandemie"
"Lock Down" here Austria, which prevents the hotel and restaurant operation or the ski operation (vacation operation, vacation basis).
0% cancellation fee
"Lock Down" in your home country / country of origin, which prevents you from starting your journey. Proof required.
0% cancellation fee
The officially prescribed obligation to quarantine when you enter Austria or when you return to your home country or country of origin for the time of the booked stay, including an entry ban. PROOF IS REQUIRED!
0% cancellation fee
§ 5.g Supplement Exclusion from free cancellation
A pure travel warning (without an officially prescribed quarantine, etc.) does not entitle you to a free cancellation!
The cancellation of booked flights and travel arrangements by the organizer, airline, etc. are still subject to the cancellation conditions and corresponding costs - as previously insurable risks.
0-90% cancellation costs - depending on your insurance and event
Illness, required care of a relative or family member, positive testing, justified suspicion of Covid disease with a subsequent negative test, etc. are still subject to the cancellation conditions and the corresponding costs - as previously insurable risks
0-90% cancellation costs - depending on your insurance and event
If a regular trip to or from the home without quarantine requirements in connection with a negative PCR test is possible, we will help you with the testing and thus end your vacation as planned.
0-90% cancellation costs
§14 Prolongation of the accommodation
§ 14 supplement
In the case of an extension of your stay due to personal quarantine requirements, or if you are quarantined with us due to a personal illness (i.e. not due to a general company quarantine), we offer a goodwill discount of 30% on the costs incurred in the event of possible accommodation in Haldenhof - with the exception of necessary external replacement roosts. Accident or general illness are still subject to the regular GCT (AGBH)
§15 Termination of the accommodatoin contract - Early cancellation
§15.a An early departure or the interruption of the trip due to the entry into force of quarantine regulations in your home country or in Austria, we enable free of charge. Proof required.
§15.b If it is possible to travel home without quarantine with a negative PCR test, we will help you with the testing and thus end your vacation as planned.
§15.c If a stay in quarantine is only possible with immediate departure or return home on a certain key date, there are no costs for the unused days after the key date.
§15.d We have the right to cancel your booking free of charge at any time and without the right to compensation or compensation claims to protect other guests, our employees and us.
§15.c If you arrive with symptoms of illness, in order to protect the guests, employees and ourselves, we reserve the right to refuse admission or to request a negative Covid-19 test or to prescribe quarantine measures until medical clarification .
star_borderGENERAL TERMS AND CANCELLATION CONDITIONS (AGBH)
GENERAL TERMS AND CONDITIONS FOR HOTEL INDUSTRY
HOTEL HALDENHOF AS A HOTELIER
Isolde Schwärzler GmbH & CoKG
(GTC) Version dated 20.09.2019
Expeptions for Winter 2020/2021 pls find in Covid19 additions to GTC.
§ 1 Scope of application
These General Terms and Conditions for the Hotel Industry (hereinafter referred to as ”GTC“) shall replace the previous ÖHVB [Austrian Hotel Contract Conditions] as amended on 1 September 2006. The GTC shall not exclude special agreements. The GTC 2006 shall be subsidiary to agreements made on an individual basis.
§ 2 Definitions
“Accommodation provider” means an individual or entity that accommodates guests against remuneration.
“Guest” means an individual that uses the accommodation service. Usually the guest is also the contracting party. Guests also include those persons that are accommodated together with such contracting party (e.g. family members, friends etc.).
“Contracting party” means a domestic or foreign individual or entity that enters into an accommodation contract as a guest or for a guest.
“Consumer” and “Entrepreneur” These terms shall be construed as defined by the1979 Consumer Protection Act (Konsumentenschutzgesetz) as amended.
“Accommodation contract”: means the agreement made between the accommodation provider and the contracting party, the contents of which are specified below.
§ 3 Conclusion of the contract – Down payment
The accommodation contract shall be deemed entered into upon the acceptance of the contracting party’s order by the accommodation provider. Electronic declarations shall be deemed received when they can be collected by the party to which they are ad-dressed under normal circumstances provided that they are received during the published business hours of the accommodation provider. The accommodation provider shall be entitled to enter into the accommodation contract under the condition that the contracting party makes a down payment. In such event, the accommodation provider shall be obliged to inform the contracting party of the required down payment before accepting the written or verbal order of the contracting party. If the contracting party agrees to the down payment (in writing or verbally), the accommodation contract shall be deemed entered into upon the receipt of the Party’s declaration of consent on the down payment by the accommodation provider. The contracting party shall be obliged to make the down payment no later than 7 days (receipt) before the accommodation. The costs for the financial transaction (e.g. bank transfer charges) shall be paid by the Party. Credit and debit cards shall be subject to the terms and conditions of the issuing company. The down payment shall be deemed an instalment of the agreed remuneration.
§ 4 Start and end of accommodation
Unless the accommodation provider offers any other time of occupancy, the contracting party shall be entitled to use the rented rooms from 4.00 p.m. on the agreed date (“date of arrival”). 12.00 noon on the date of departure: The accommodation provider shall be entitled to charge another day if the rented rooms are not vacated in time: The rented rooms shall be vacated by the Party by If a room is used for the first time before 6.00 a.m., the preceding night shall be deemed the first night of accommodation.
§ 5 Rescission of the accommodation contract – Cancellation fee
Rescission by the accommodation provider
If the accommodation contract provides for a down payment and such down payment has not been made by the contracting party in time, the accommodation provider may rescind the accommodation contract without granting any grace period. If the guest fails to arrive by 6.00 p.m. on the agreed date of arrival, the accommodation provider shall not be obliged to accommodate them unless a later time of arrival has been agreed upon. If the contracting party has made a down payment (see 3.3), the rooms shall be deemed re-served until 12.00 noon on the day following the date of arrival at the latest. If a down payment to the amount of more than four days has been made, the obligation to accommodate the guest shall end on 6.00 p.m. on the fourth day, the date of arrival being deemed the first day, unless the guest informs the accommodation provider of a later date of arrival. Unless otherwise agreed upon, the accommodation provider may rescind the accommodation contract for objectively justified reasons by means of a unilateral declaration by 3 months before the agreed date of arrival of the Party.
Rescission by the contracting party – Cancellation fee
The contracting party may rescind the accommodation contract by means of a unilateral declaration by 3 months before the agreed date of arrival of the guest without being liable to pay a cancellation fee.
- 90% of the total agreed price within the last week preceding the date of arrival
- 70% of the total agreed price by 1 week before the date of arrival;
- 40% of the total agreed price by 1 month before the date of arrival;
Outside the period specified in § 5.5., the contracting party may only rescind the accommodation contract by means of a unilateral declaration subject to the following cancellation fees:
up 3 months: no cancellation fee
- 3 months to 1 month: 40 %
- 1 month to 1 week: 70 %
- In the last week: 90 %
Prevention from arrival
If the contracting party is prevented from arriving at the accommodating establishment on the date of arrival since this is impossible due to unforeseeable extraordinary events (e.g. extreme snowfall, floods etc.), the contracting party shall not be obliged to pay the agreed remuneration for the days of arrival. The obligation to pay the remuneration for the booked stay shall revive as soon as the arrival becomes possible again provided that it becomes possible within three days.
§ 6 Provision of a substitute accommodation
The accommodation provider may provide the contracting party or the guests with adequate substitute accommodation (of the same quality) provided that this does not entail disadvantages for the contracting party, particularly if the difference is insignificant and objectively justified. An objective justification shall, for example, be deemed given if the room(s) has (have) become unusable, guests that have already been accommodated prolong their stay, the establishment is overbooked or this becomes necessary due to other important operational measures. Any extra expenses arising from such substitute accommodation shall be paid by the accommodation provider.
§ 7 Rights of the contracting party
By entering into an accommodation contract, the contracting party shall acquire the right to make normal use of the rented rooms and the facilities of the accommodating establishment that are usually accessible to the guests for use without any special conditions and of the usual service. The contracting party shall exercise the rights in accordance with any applicable hotel and/or guest regulations (rules of the house).
§ 8 Obligations of the contracting party
The contracting party shall be obliged to pay the agreed remuneration plus any extra amounts that have arisen from the use of special services by the contracting party and/or the accompanying guests plus any applicable VAT by the date of departure at the latest. The accommodation provider shall not be obliged to accept foreign currencies: If the accommodation provider accepts foreign currencies, such shall be accepted at the current price if possible. If the accommodation provider accepts foreign currencies or cashless means of payment, the contracting party shall pay any associated costs, e.g. for inquiries with credit card companies, telegrams etc. The contracting party shall be liable towards the accommodation provider for any damage caused by themselves or the Guest or any other persons that receive services of the accommodation provider with the knowledge or in accordance with the intention of the contracting party:
§ 9 Rights of the accommodation provider
If the contracting party refuses to pay or is in arrears with the agreed remuneration, the accommodation provider shall be entitled to make use of the legal right of retention in accordance with § 970c of ABGB [Austrian Civil Code] and the legal right of lien in accordance with § 1101 of ABGB with respect to the items brought along by the contracting party/the guest. Furthermore, the accommodation provider shall be entitled to make use of this right of retention or lien in order to secure its claims under the accommodation contract, particularly for catering, other expenses made for the contracting party and for any kind of damage claims. If services are requested in the room of the contracting party or during unusual times of the day (after 8.00 p.m. and before 6.00 a.m.), the accommodation provider shall be entitled to charge an extra remuneration. However, such extra remuneration shall be indicated on the price board for the room. The accommodation provider may also refuse such services for operational reasons. The accommodation provider shall be entitled to issue invoices or interim invoices for its services at any time.
§ 10 Obligations of the accommodation provider
The accommodation provider shall be obliged to provide the agreed services to an extent that complies with its standards. Extra services of the accommodation provider that must be indicated accordingly since they are not included in the accommodation remuneration shall, by way of example, include: Extra accommodation services that may be invoiced separately, such as the provision of lounges, sauna, indoor and/or outdoor swimming pool, solarium, garages etc; A reduced price shall be charged for the provision of additional beds or cribs.
§ 11 Liability of the accommodation provider for damage the items of guests
The accommodation provider shall be liable for the items brought along by the contracting party in accordance with §§ 970 et seq, of ABGB. The accommodation provider shall only be liable if the items have been handed over to the accommodation provider or the persons authorised by the accommodation provider or deposited in a place assigned by such or intended for such purpose. Unless the accommodation provider provides other evidence, the accommodation provider shall be liable for its own fault or the fault of its vicarious agents and visitors: In accordance with § 970 sec. 1 of ABGB, the accommodation provider shall only be liable up to the amount specified in the Austrian law on the liability of accommodation providers and other entrepreneurs of 16 November 1921 (Bundesgesetz über die Haftung der Gastwirte und anderer Unternehmer) as amended: If the contracting party or the guest fails to immediately comply with the accommodation provider’s request to deposit their items in a special deposit, the accommodation provider shall be released from any liability. The amount of any liability of the accommodation provider shall be limited to a maximum of the sum insured under the third-party liability insurance of the accommodation provider. Any fault of the contracting party or guest shall be taken into account. The accommodation provider may not be held liable for slight negligence. If the contracting party is an entrepreneur, the accommodation provider may neither be held liable for gross negligence: In such event, the burden of proof to show the fault shall lie with the contracting party. No consequential or indirect damage and no loss of profit shall be reimbursed. The accommodation provider shall only be liable for valuables, money and securities up to an amount of currently € 7,500. The accommodation provider shall only be liable for any exceeding damage in the event it has accepted such items for deposition knowing their quality or in the event the damage has been caused by itself or its vicarious agents. The limitation of liability in accordance with 12.1 and 12.2 shall apply accordingly. The accommodation provider may refuse to deposit valuables, money and securities if the items are significantly more valuable than those usually handed over for deposition by the guests of the accommodating establishment. In each event of deposition, liability shall be excluded if the contracting party and/or guest fails to immediately notify the accommodation provider of the occurred damage. Furthermore, such claims shall be asserted in court within three years from their knowledge or possible knowledge to the Party and/or Guest; otherwise, the right shall become extinct. Travel effects in the locked vehicle on the business's own parking lot on a first-loss basis. Insurance coverage for guests' motor vehicles is only valid if the accommodation provider is the holder of the car key at the time of the damage (deposit).
§ 12 Limitations of liability
If the contracting party is a consumer, the accommodation provider may not be held liable for slight negligence, except for bodily injury. If the contracting party is an entrepreneur, the accommodation provider may not be held liable for slight or gross negligence. In such event, the burden of proof to show the fault shall lie with the contracting party. No consequential, non-material or indirect damage and no loss of profit shall be reimbursed. The damage to be reimbursed shall at any case be limited to the amount of the damage incurred because the contracting party has relied on the validity of the agreement (“Vertrauensinteresse”). The accommodation provider excludes liability for external and third party services, which were booked or organised on behalf of the guest unless they are part of the booked travel package (e.g. transfers, ski school, ski pass, ski guide, etc.). Our concierge service is a free service and is therefore not liable. The accommodation provider expressly undertakes to consider only licensed and appropriately insured partners.
12.4 For reservations including half-board (incl. evening meal), the accommodation provider reserves the right to provide compensation in the form of a price reduction of up to 15%, but at least € 40 per full paying person – arrangement). This compensation is paid in the event of unforeseen circumstances (in particular, illness, absence of the kitchen team, change to an offer based on room with breakfast due to a lack of qualified staff, etc.) The accommodation provider is entitled to convert reservations including the half-board package (including evening meal) to the bed and breakfast package (excluding evening meal) if the guest has dietary or allergen requirements or personal nutritional requirements (vegan, vegetarian, gluten-free or lactose-free, etc.) that were not mentioned and agreed upon at the time of reservation.
§ 13 Animals
Animals may only be brought to the accommodating establishment with the prior consent of the accommodation provider and against extra remuneration. The contracting party bringing along an animal shall be obliged to properly keep and/or supervise such animal during their stay or to have it kept and/or supervised by a qualified third party at their own expense. The contracting party/guest bringing along an animal shall have an according animal liability insurance and/or personal liability insurance that covers any potential damage caused by animals. Evidence of such insurance shall be provided to the accommodation provider upon request. The contracting party and/or their insurance company shall be jointly and severally liable towards the accommodation provider for any damage caused by the animals brought along. Such damage shall particularly also include any compensation to be paid by the accommodation provider to third parties. Animals shall not be permitted to enter the lounges, saloons, restaurants and wellness zones.
§ 14 Prolongation of the accommodation
The contracting party may not claim for a prolongation of their stay. If the contracting party informs the accommodation provider in time that they intend to prolong the stay, the accommodation provider may consent to a renewal of the accommodation contract. However, the accommodation provider shall not be obliged to do so. If the contracting party is prevented from leaving the accommodating establishment on the date of departure since all ways of travel are blocked or unusable due to unforeseeable extraordinary events (e.g. extreme snowfall, floods etc.), the accommodation contract shall automatically be renewed for the duration of such prevention from departure. The remuneration to be paid for this period may only be reduced if the contracting party is unable to fully use the offered services of the accommodating establishment due to the extraordinary weather conditions. The accommodation provider shall be entitled to charge as a minimum the remuneration corresponding to the price usually charged in the low season.
§ 15 Termination of the accommodation contract – Early cancellation
If the accommodation contract was concluded for a certain period of time, it ends when this time period expires. If the contracting party leaves earlier, the accommodation provider shall be entitled to charge the total agreed remuneration. The accommodation provider shall deduct any amount saved because the contracting party left earlier or earned by letting the booked rooms to other guests. Such savings shall only be deemed to exist if the capacities of the accommodating establishment are fully used at the moment the guest does no longer use the booked room and the room can be let to other guests due to the cancellation by the contracting party. The burden of proof to show that savings have been made shall lie with the contracting party. Upon the death of a guest, the contract with the accommodation provide3r shall become extinct. If the accommodation contract has been made for an indefinite term, the parties may terminate the contract by 10.00 a.m. of the third day preceding the intended end of the contract. The accommodation provider shall be entitled to terminate the accommodation contract with immediate effect for important reasons, particularly if the contracting party/the guest makes significantly adverse use of the rooms or makes their stay intolerable for the other guests, the owner, its vicarious agents or the third parties staying at the accommodating establishment due to ruthless, offensive or otherwise highly improper conduct or commits an act against property, morality or physical safety towards these persons that is subject to penalty; suffers of a contagious disease or a disease the duration of which exceeds the term of accommodation or otherwise is in need of care; fails to settle the presented invoices when they become payable within a reasonably set period (3 days). If the fulfilment of the contract becomes impossible due to circumstances to be deemed events of force majeure (e.g. acts of God, strike, lockout, official orders etc.), the accommodation provider may terminate the accommodation contract at any time without giving prior notice unless the contract is already deemed terminated under the law or the accommodation provider is released of its obligation to accommodate the contracting party. Any claims for damages etc. by the contracting party shall be excluded.
§ 16 Sickness or death of the guest
If a guest gets sick during their stay at the accommodating establishment, the accommodation provider shall arrange for medical care at the request of the guest. In the event of imminent danger, the accommodation provider shall arrange for medical care even without the special request of the guest, particularly if this is necessary and the guest is unable to do so themselves. As long as the guest is unable to make decisions or it is not possible to contact the family of the guest, the accommodation provider shall arrange for medical care at the expense of the guest. However, the extent of such care shall end as soon as the guest is able to make decisions or family members have been informed about the sickness. The accommodation provider shall particularly be entitled to damages from the contracting party or the guest or, in the event of their death, their successors for the following expenses: unsettled medical costs, costs for ambulance transports, drugs and medical aids room disinfections that have become necessary, linen, bed sheets and bed furnishing that have become unusable, or otherwise the disinfection or thorough cleaning of all of these items, restoration of walls, furniture, carpets etc. if such have been contaminated or damaged in relation with the sickness or death, rent for the room, provided that it has been occupied by the guest, plus any days during which the rooms are unusable due to disinfection, necessary vacation etc., any other damage incurred by the accommodation provider.
§ 17 Place of the performance, place of juristication and applicable law
The place of performance shall be the place where the accommodating establishment is situated. These Terms and Conditions shall be governed by Austrian adjective and substantial law under exclusion of the provisions of international private law (particularly IPRG [Austrian act on international private law] and the Rome Convention of 1980) and the UN Sales Convention. If the contracting party is an entrepreneur, the exclusive place of jurisdiction shall be the domicile of the accommodation provider; however, the accommodation provider shall also be entitled to assert its rights before any other court that is competent for the location and matter. If the accommodation contract has been made with a contracting party that is a consumer who has their domicile or ordinary residence in Austria, actions against the consumer may exclusively be filed at the domicile, ordinary residence or place of work of such consumer. If the accommodation contract has been made with a contracting party that is a consumer who has their domicile in a member state of the European Union (except for Austria), Iceland, Norway or Switzerland, the court that is competent for the domicile of the consumer in the event of actions against the consumer in the relevant matter shall have exclusive jurisdiction.
§ 18 Miscellaneous
Unless otherwise specified in the above provisions, any time limits shall start upon the document by which such time limit is instructed being delivered to the party that must comply with the time limit. When calculating a time limit based on days, the day of the moment or event to which the start of the time limit refers shall not be included in the calculation. Time limits based on weeks or months shall refer to the day of the week or month that corresponds to the day starting from which the time limit is to be counted according to its name or number. If the relevant month lacks such day, it shall be replaced with the last day of such month. Any declarations shall be received by the other party by the last day of the time limit (12.00 midnight). The accommodation provider shall be entitled to offset any of its claims against claims of the contracting party. The contracting party shall not be entitled to offset any of its claims against claims of the accommodation provider unless the accommodation provider is insolvent or the contracting party’s claim has been established by a court or acknowledged by the accommodation provider. If any gaps arise in relation with the contract, the applicable legal provisions shall apply. General Data Protection Regulation (GDPR) – the guest has the option of viewing the data record relating to his reservation or person at any time. The accommodation provider may forward certain personal data (e.g. fulfilment of the reporting obligation; information about allergies and intolerances; to the relevant places in the house; etc.). Data on reservations and enquiries must be recorded by the accommodation provider. The guest may prevent the sending of information (newsletter, guest mail, etc.) at any time by sending a message to the accommodation provider. Credit cards – PSD2 regulation – 15.09.2019 Credit card details may no longer be saved or kept. Payments can only be made personally by the cardholder – with a card on site or online via a secure web shop. The accommodation provider reserves the right to charge a service fee for third-party services if it needs to make advance payments on behalf of the guest. Hotel vouchers, gift vouchers, vouchers provided via marketing or leasure partners - no cas redemption possible. Bookings based on vouchers are firm and cannot be changed or cancelled. In case of cancellation the voucher will lose it´s validility. The voucher holder is obliged to announce the redemption of vouchers upon request. Vouchers cannot be redeemed outside of the agreed quota, or can only be redeemed on request
star_borderFAQ Covid 19 & vacation
FAQ - what is important for a lighthearted holiday:
as per 17th January 2021
Will there be a skiing / winter season?
Yes - little Haldenhof is prepared to open as soon as authority is giving the O.K. to hotels and restaurants to take up their duties again. Skilifts are open already, only hotels, shops, restaurants,... are closed. At the present the austrian government did extend Lockdown till 08th February 2021 and will publish regulations for hotels and restaurants on 15th Februry 2021. We will keep you informed.
Are there special terms of cancellation due to COVID 19?
YES - to be found above in chapter "Addition to GTC - Covid 19".
Is a cancellation free of charges due to obligatory quarantine?
YES - if you have to sit out an obligatory quarantine period arriving or departing Austria a cancellation will be free of charges of course. Please see chapter "Additoin to GTC - Covid 19". No matter which date of reservation or which travel period, we always will pass on best possible regulations.
Do I have to wear a mask as a guest?
We have worked out appropriate plans with our Covid officer and are constantly adjusting the specifications.
- Please wear a mask arriving and entering the hotel for registration.
- Access to the restaurant with mask only, seats are permanently assigned.
- Access to the bar and lobby with mask, ordering and consumption only allowed seated.
- Please keep your distance to other spa users (shower before entering only withhotel slippers and bathrobe)!
- We recommend to wear a mask as far as possible in general.
- All employees wear masks for your protection and are tested weekly.
- We strive for permissible to use rapid tests that can be carried out in the hotel at any time upon request.
- for the use of ski lifts and public transport FFP2-Masks are obligatory!
Who does protect me during my vacation?
We take care of you. Best care when cleaning, disinfecting and organization are a matter of course for us. Disinfection columns, masks, wet wipes, etc. for your personal use, we provide on request. TV remote controls, keys, door handles, telephone, etc. are constantly disinfected. We will wear a mask in direct contact with you and other guest. If you wish further information or action please let us know and we are very happy to assist. We care about your holiday safety. For the use of ski- and boot room we recommend strongly to wear a mask. Peak times will not allow to keep distance - free flow & rush hour! For the spa we did install a control system which will indicate the frequency already in your room - Green (small amount of guest) Orange (higher frequency) Red (please visit a little later)
Check in / check out times, is there enough time to sufficiently disinfect my room after departure?
With every guest change, our rooms are cleaned thoroughly and the surfaces are disinfected. For example, not only is the bed linnen is changed, all protective and hygiene covers are replaced. Please understand that we have to insist on a check-in at 10:00am and that a check-in before 16:00pm cannot be guaranteed. Before a room can be newly occupied, it is disinfected (including all walls, surfaces, lamps, textiles, etc.) by a technology called "cold fogging". A device fills the room with a fine mist of hydrogen peroxide, ozone and silver ions. Viruses are destroyed when these substances break down into pure oxygen - the procedure takes about 1 hour per room.
Pre Check in: We kindly ask you to pass uns registration detail (Names of guest in your party, each date of birth, home adress, e-mail contact and personal mobile number) already in advance - thank you.
Pre Check out: We will leave a proforma invoice to check in your personal key box to cross check. For check out or further information or any kind of questions please give us a short call, so we can arrange a personal appointement.
How do Bar and Restaurant work?
Please wait to be seated, we are happy to take your orders and serve you at the table. On the breakfast buffet you will only find the most esential products - freshly, individually packed. There will be no Salad Bar or Buffet with cold starters or Antipasti - these will be served extending the menu. We avoid all other kind of buffets and self service items for your safety. You wll find desinfection and disposable gloves to protect yourself, other guest and our team. All food and drinks will be served to you!
At the bar be kindly ask for personal responsibility and social distancing.
Can I use the spa, swimming pool and wellness?
Yes. Already pre-Corona highest hygenic standards did apply. The rules of the "spa etiquette" must be followed. Already shower before entering the spa. Please wear bathrobe and hotel slippers to enter the spa. Street wear is forbidden. Use hand desinfection at entrance. Shower and dry yourself before any spa aplication. Wrap yourself into a fresh spa towel. Swimwear is frowned upon use of aplication due to hygenic reasons. Always use a spa towel to sit or lie on. Keep distance to non family members.
Swimming Pool - please shower before. Due to the combination of high efficient filtering system and automatic infussion of chlorin safe to use also with swimmwear.
The Hofbädle Spa is frequently checked and desinfected for your safety.
TURKISH BATH / STEAM ROOM - as we hold different expert information we will offer this service only on request or will change this attraction´s use into safest possible.
We did install a tool to control the frequency of visitors. Our system will allow you to check already in your room if it is busy or quiet. Green (not many people) Orange (coming up to the limitation set), Red (please visit a little later).
How do I get information on site?
Our guest folder is available to you without contact and on your own device (smartphone or tablet) to disposal; Information, wine and drinks menus are also available ready to download.
What can I contribute to security as a guest?
Keep your distance & wear MNS if necessary; Avoid shaking hands and hugs ; wash hands several times a day for at least 30 seconds; avoid touching the face with uncleaned hands; Sneezing or coughing in the crook of the arm; take care of your own health and if there are signs of one possible illness rather consult the doctor and travel a day later. Please follow our advises.
What do I have to consider at breakfast or dinner?
Disinfect your hands before entering the restaurant; we are obliged to assign you a fixed holiday table; respect, distance and hygiene, disposable gloves or Hand disinfection also guarantees a safe "together" at a buffet; ingestion, hay fever, cold, asthma & co - not every neighbor's cough means corona; please adhere to our recommendations and guidelines.
Can I protect myself from cancellation cost due to Corona?
We have taken out insurance that covers a gap in most existing travel and cancellation insurances: If a Covid19 illness or the well-founded suspicion of COVID19 infection within your family living in the same household prevents you from starting your trip, these hotel cancellation costs are free of charge for you insured by us!
We strongly recommend to sign a travel insurance for all arrival starting 01st December 2020. "Europaeische Reiseversicherung" is a valuable, independend partner.
Of course we cannot give 100% secured information at the present as legals status and travel restrictions worldwide can change every day without pre notice. We are responsible for the future of our team and our little Haldenhof and of course for you and every future guest.
Yes, there are still many legal questions about the cancellation conditions unanswered, so we cannot provide any absolutely binding information. However, we assure you that we will always find the best solution together - we are very responsible for the future of our employees and our company and also put the protection of our guests in the foreground.
Please see our adissions Covid19 to GCT´s.
star_borderOur hygenic standards
Our personal standards, claims and aspiration in this topic are high. We use all possibilities given - technical, in organisation, ecoligial use of active substances - to guarantee your and our safety. These already very high standards got increased and amended to the new situation.
Already start with a safe arrival - our private "Check In"
All information round Haldenhof, Lech, international papers and more, we provide online on your device or on our Suite Pad found in room. Masks and desinfection defices are turning into fashion items already - Masken und Desinfektionsmittel wandeln sich langsam zu modischen Accesoires - if you wish we have of course disposal masks, gloves, desinfection available.
Day by day we measure and notice the temperature of all our crew members.
For your safety we did hire a certificated Corona Officer.
Drop Down Cleaning System in all rooms
All cleaning cloths are colored and marked by purpuse of their use. Not a single used cloth is transported to another room. RIght after use they are transfered into separated laundry.
Desinfection and interrupting any transmission chain by well trained employees
In addition to all obligatory HACCP training units and evalution tours in the house we have frequent update and training meetings.
Personal desinfection dispensers acessable in all public areas for you
A standard for us and our team mounted at every working station and acess to sensible areas - you will find now spread open through the hosue for your personal use.
The most part of meals, drinks and food will be served at your table. Popular thins like a salad bar we will find a way to keep up, without producing tons of disposable table ware.
Latest generation of machinery and equipment used
dish waher, laundry, tumble dryer, cuttlery, glass, ice,, ... - Standard H2 and H3 stand for seamless desinfection. As well we use electronic dosing systems to make sure active substances in hihgest efficency, but ecologically harmless.
Highest care in the kitchen
even more than usual we give prefernce to local products and supporters. A short and trackable delivery chain.
Documentation and control of high standards set
Our staff is trained and prepared. We frequently develope and amend to latest standards for knowledge and technology. At the present we install a digital system called "NOA" - it will guide and remind every single step in order to make sure not a single procedure is forgotten. This system will also make sure that all effort is documented and approved day by day.
Your table in the restaurants
reserved personally for you, enough space to the next party for the duration of your stay.
Planned use of igh quality products only in desinfection
Quality comes before quantity - all active substances used are of highest quality, nutral in sense and well tolerated - your safety first.
Use of latest technology "cold fogging / ULV Spray"
After a departure the rooms are cleaned and generally desinfected, goods for personal use are replaced. Then the Air and all surfaces (including, walls, ceilings, fabrics and courtains) wil be washed and cleaned by the use of hydrogen peroxide. After this active ingredient as done his job it breaks up into oxigene and water. Evironmental friendly and also safe to use with food.
Please note that we therefore cannot guarantee a check-in before 16:00 - process does take a minimum of 1 hour.
Daily update in order to amend to latest information and authority advises.
Weekly Covid Testing of us and our team.
Only with your help we can succeed!
Personal care and responsibilty are essential.
star_borderDown payment | cancellation insurance
When making a reservation, a 20% deposit of the booked arrangement is mandatory - this downpayment is due regardless of the cancellation conditions and will increase your (consumer) protection and is protected by our business failure insurance at 100%.
With the deposit you close a gap in most existing travel- and cancellation insurances!
If a Covid19 illness or the well-founded suspicion of a COVID19 infection within your family (same household) prevents you from starting your trip, we will cover the hotel cancellation costs up to € 3.000 per person and a max of € 12,000 per family!
With the payment of the required deposit, your booking enjoys special protection and all the advantages of our company liability - something can also happen unexpecedly to us, that might thwart your well-deserved vacation at the Haldenhof.
We generally recommend protecting your trip (including all arrangements such as flight, transfer, etc.) with travel, cancellation and additional cost insurance!
star_borderSafety with travel insurance incl. Covid 19
With the reservation we garant to keep the room free for you as offered. We protect you, your property, your down payment with considerable effort and appropriate insurance, so that even if something happens to us, you don't have to worry about your vacation. Thank you for helping us to meet our commitments. The last few weeks have shown that something can happen at any time and that a trip is not possible or cannot be started due to illness. Please protect yourself and us from economic burdens and financial losses with travel insurance. It's worth it for you too! Our recommendation:
European travel insurance
The Schwärzler family
We have taken out insurance that covers a gap in most existing travel and cancellation insurance, regardless of the European Travel Insurance: If a Covid19 illness or the well-founded suspicion of COVID19 infection within your family in the same household prevents you from starting your trip, this cancellation is free of charge insured for you!
star_borderA* Offer „More space, more time“
SUNDAY TO THURSDAY -10% | weekend surcharge 10% please note our special offers and package deals.
star_borderB* Christmas Eve
Christmas Eve supplement binding: € 190 per adult
Festive dinner including aperitif, corresponding wines and table drinks; surprise, valid for all reservations, for departures before 28 December, the lower Christmas rate applies!
star_borderC* New Year
New Year binding supplement of € 300 per adult - subject to change and legal satus (if possible) Dinner incl. cocktail party, music, wine and table drinks, champagne, brunch on New Year's Day; children up to 16 years old free of charge!
The step into the new Year will be celebrated at the Haldenhof - at the present of course planning is impossible due to frequently changing regulations and restrictions. At the present we can publish the following facts:
Public events & fire works
- fire works are officially prohibited by the comuity of Lech (to protect the envirnonment & wild life)
- public highlights for New Year´s Night or the show in Zürs are projected and planned by the touris board
Night life | Evening entertainment | Dinner out
- at the present all facilities have to shut down at 01:00am
- Hotelbar & Hotel Guest in house might profit of more liberal regulations
- we expect in general a far more limited amount of seats in restaurants in the resort
- please help your host by acepting social distancing and regulations and wearing a mask in public
- there will be no party locations and hot spots - so hardly any night life
Haldenhof & Celebrations:
- New Year´s - we shall be able to extend till 03:00 am - but we will have to announce every single person (with personal contacts and data) being in at this night 7 days in advance to authority!
- Live Music & Dancing - will be possible (wearing mask and keeping distance - so not really a pracital way), authority and our own contracted safety experts are working out new concepts and regulations in order to secure a special evening.
Of course we will amend charges to the leasure we are able to offer!
We will keep you updated frequently.
In summer, the restaurant is closed one day a week. The offer does not include a menu with a choice of dishes, as well as no snacks in the afternoon, etc.
star_borderALLERGIES & INTOLERANCES
Please let us know about any allergies and intolerances when you make your reservation. We take this very seriously so that you can enjoy your holidays without any symptoms. Since we cook fresh and, therefore, always need to plan the goods in advance, we cannot react at short notice (also applies to dietary requests or special diets such as vegan or vegetarian).
star_borderHALDENHOF HOTEL BOARD INCLUDED | INFORMATION BOOKING WITH BREAKFAST
Winter: Breakfast, skier snack and evening menu with a choice of dishes
Summer: Breakfast, homemade cakes in the afternoon, evening menu
In summer, the restaurant is closed one day a week.
Use of the "Hofbädle Spa”
Room with breakfast booking arrangement
Reduction € 20 per person and night
star_borderEVENING MENU FOR OUR GUESTS OUTSIDE THE BOOKED PACKAGE
from € 52, gala dinner from € 62
star_borderMULTIPLE-BED ROOM FOR SINGLE PERSON USE
Reduction of € 40 from the standard occupancy price
star_borderADDITIONAL BEDS AND CHILDREN'S DISCOUNT IN THE PARENTS’ ROOM
0-3 years 100% | 04-14 years -50% | adults from 14 years -40%
star_borderPETS – ON REQUEST ONLY
Not all rooms are suitable for pets (allergies, children, ...) - please let us know when you enquire | daily rate of € 25 per pet per night without food | subject to additional cleaning costs | if a room can no longer be immediately rented after your departure, we also reserve the right to charge you for the damage.
star_borderWHY A DOWN PAYMENT IS REQUIRED | CANCELLATION INSURANCE
By paying the required down payment, your booking enjoys special protection and all the advantages within the scope of our business liability insurance – something unexpected could also happen to us, which could hinder your well-earned holiday at Haldenhof. We also recommend taking out travel and cancellation insurance - especially during such difficult travel times (COVID19). Your security is important to us.
star_borderHALDENHOF CONCIERGE SERVICES
Our concierge services are available free of charge. Be it for transfer bookings, a special occasion, an excursion or restaurant and theatre bookings, we are there for you. For your safety, we only use reliable best bidders and no cheap or discount service providers. Note: changes to existing bookings can result in costs that we need to pass on to you without surcharge.
star_border“CAR BUTLER” JOSEPH
Mobile on holiday – even without your own car. No problem at Haldenhof. Our "Joseph" rental car (Suzuki Swift 4x4) is available at low cost for excursions.
Pursuant to the Reporting Act, we are obliged to pass defined, personal data to the authorities or local government (e.g. name, date of birth, nationality, registered address)
No further data will be passed on without your consent.
Exceptions: Ski pass system, Lech Card, medical and rescue team, executive bodies, hotel correspondence, contact numbers for transferred bookings.
You can unsubscribe from our own mailing and newsletter service at any time.
We secure and save booking-related data and only named or authorised persons in the company have access to it.
Allergies, intolerances, special requests, etc. must be forwarded accordingly in the house.
We are happy to disclose your personal data records to you.
star_borderBILLING OF THIRD-PARTY SERVICES OUTSIDE THE BOOKED PACKAGE
Ski school, ski pass, babysitter, massages; concierge services, etc. on the hotel bill subject to a 3% surcharge. It is prohibited for us to pass on your credit card details (as of 15 September 2019)
star_borderCREDIT CARDS & MEANS OF PAYMENT
VISA | Master | Maestro and partners | Bank transfer | Cash
Raiffeisenbank Lech am Arlberg
AT46 3744 9000 0001 4787
star_boarderCheck in | Check out
Spotless clean rooms are very important to us. We do our best in order to garantee a check in by 14:00 on arrival. Please help us with a ceck out by 10:00.
Arriving at the Haldenhof your holiday shall start - just leave your car at the parking lot and see us at the front desk (arriving by taxi the driver shall just leave your lugaggue at the lower entrance).
We will take care right away.
We only can provide free parking at the hotel if the keys are left at the front desk.